It’s been a good news/bad news day for TOG Solutions. The good news, as many you have seen, is that The Statement, our free newsletter, is back and was sent out to our subscribers. If you are interested in receiving out newsletter, please feel free to submit your e-mail address on the form on the right.
The bad news, it would appear, is that all of our recipients that happen to use AT&T as their e-mail provider didn’t get their copy of The Statement. Why? Because evidently, AT&T has taken the liberty of blacklisting the togsolutions.com mail server.
Normally, we’d go ahead and let this slide, submit a request through the AT&T Postmaster and be done with it. Unfortunately, we can’t really stay silent, especially since AT&T is the e-mail provider for a great deal of users in our services areas.
So, you can imagine our surprised to see the same error message dozens of times, including a bounce-back message from our personal e-mail addresses (We’ve been an Ameritech/AT&T DSL customer for several years).
Trying to grow as we are, it’s essential that we have the opportunity to maintain contact with everyone who is interested in learning more about TOG Solutions and the services we provide. Having our e-mail server blocked, however, hampers our ability to do that.
With that said, for our customers and subscribers who use AT&T for their e-mail, we apologize for the inconvenience that this may have caused. And to AT&T, I hope that we can clear this mess up as soon as possible!
Follow-up: Well, it would appear that we’ve got some resolution here, and that whatever blocking issues we had during the newsletter send-out have been cleared up. Just to be on the safe side, though, we have made some modifications to our e-mail list software so hopefully, we don’t run into this issue again.
